Pro Shrimp Support

FAQ 0

Getting Started 0

Your account 0

Your order 8

• Delayed Shipment / Royal Mail Strikes 2022
• Tracking your order
• I would like to add something to my order
• Special Order Items
• Order despatch days and same day despatch cut off times

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Payments 0

Returns 1

• I would like to return my item

Vouchers & Discounts 1

• My discount or voucher code from a 3rd party website does not work!

Aquarium Plant Orders 1

• How often do you receive fresh plant deliveries?

General Aquarium Plants 3

• Are your plants shrimp safe?
• Are your plants snail free? There is a worm in my plant!
• How Do I plant Invitro 1-2-Grow Plants?

Livestock Orders 3

• Can I order shrimp in a specific sex ratio?
• Do you ship shrimp & snails to Northern Ireland, Isle of Man or Channel Islands?
• A shrimp or snail arrived dead (DOA Policy)

Shrimp 1

• How to Introduce Shrimp to Your Tank (Acclimatisation)

Snails 3

• My snails have not moved - are they dead?
• Will Nerite snails breed in freshwater?
• How to Introduce Snails to Your Tank

Substrate - Gravel, Sand & Soil 1

• How much gravel and/or plant substrate do I need?

Hardscape - Wood & Rocks 2

• Can I boil Bonsai Driftwood?
• Is your Driftwood pre-soaked?

Plant Fertiliser & CO2 1

• Is this fertiliser shrimp safe (copper)?

Filters 2

• My internal filter is noisy
• My external filter is noisy or does not pump water

Other Electricals 1

• Air Pump is Loud or Performance Dropped

Food 1

• Is this food shrimp safe (copper)?

Shipping FAQs 3

• I need a (VAT) invoice for my order
• Do you ship livestock internationally?
• Deliveries to Northern Ireland (NI Protocol)

Terms & Privacy 4

• General Terms & Conditions
• About Us
• Privacy & Secure Payment Policy
• Terms of Delivery

Opt-out policy 0

Oase 2

• BioCompact 25 & 50 Manual
• BioMaster 250 350 600 850 Manual

Superfish 1

• Changing Pump in QubiQ 30 Tank

Aquael 3

• Aquael Leddy Tube Installation
• Aquael Leddy Smart LED Lights
• Aquael Leddy XL Day & Night Aquarium

Tropica 8

• Tropica Aquarium Soil & Soil Powder
• Tropica Plant Growth Substrate
• Tropica Nutrition Capsules / Root Tabs
• Tropica Premium Nutrition
• Tropica Specialised Nutrition

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