Pro Shrimp Support
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Getting started with us
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Orders, Payments & Returns
Your order
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Delayed Shipment / Royal Mail Strikes 2022
Tracking your order
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Special Order Items
Order despatch days and same day despatch cut off times
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Returns
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Vouchers & Discounts
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My discount or voucher code from a 3rd party website does not work!
Aquarium Plants
Aquarium Plant Orders
1
How often do you receive fresh plant deliveries?
General Aquarium Plants
3
Are your plants shrimp safe?
Are your plants snail free? There is a worm in my plant!
How Do I plant Invitro 1-2-Grow Plants?
Shrimp & Snails
Livestock Orders
3
Can I order shrimp in a specific sex ratio?
Do you ship shrimp & snails to Northern Ireland, Isle of Man or Channel Islands?
A shrimp or snail arrived dead (DOA Policy)
Shrimp
1
How to Introduce Shrimp to Your Tank (Acclimatisation)
Snails
3
My snails have not moved - are they dead?
Will Nerite snails breed in freshwater?
How to Introduce Snails to Your Tank
Product Information
Substrate - Gravel, Sand & Soil
1
How much gravel and/or plant substrate do I need?
Hardscape - Wood & Rocks
2
Can I boil Bonsai Driftwood?
Is your Driftwood pre-soaked?
Plant Fertiliser & CO2
1
Is this fertiliser shrimp safe (copper)?
Filters
2
My internal filter is noisy
My external filter is noisy or does not pump water
Other Electricals
1
Air Pump is Loud or Performance Dropped
Food
1
Is this food shrimp safe (copper)?
FAQs
Shipping FAQs
2
I need a (VAT) invoice for my order
Do you ship livestock internationally?
Policies & Terms
Terms & Privacy
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General Terms & Conditions
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Manuals & Instructions
Oase
2
BioCompact 25 & 50 Manual
BioMaster 250 350 600 850 Manual
Superfish
1
Changing Pump in QubiQ 30 Tank
Aquael
3
Aquael Leddy Tube Installation
Aquael Leddy Smart LED Lights
Aquael Leddy XL Day & Night Aquarium
Tropica
8
Tropica Aquarium Soil & Soil Powder
Tropica Plant Growth Substrate
Tropica Nutrition Capsules / Root Tabs
Tropica Premium Nutrition
Tropica Specialised Nutrition
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