Pro Shrimp Support
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Getting started with us
Orders, Payments & Returns
Delayed Shipment / Royal Mail Strikes 2022
Tracking your order
I would like to add something to my order
Special Order Items
Order despatch days and same day despatch cut off times
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I would like to return my item
Vouchers & Discounts
My discount or voucher code from a 3rd party website does not work!
Aquarium Plant Orders
How often do you receive fresh plant deliveries?
General Aquarium Plants
Are your plants shrimp safe?
Are your plants snail free? There is a worm in my plant!
How Do I plant Invitro 1-2-Grow Plants?
Shrimp & Snails
Can I order shrimp in a specific sex ratio?
Do you ship shrimp & snails to Northern Ireland, Isle of Man or Channel Islands?
A shrimp or snail arrived dead (DOA Policy)
How to Introduce Shrimp to Your Tank (Acclimatisation)
My snails have not moved - are they dead?
Will Nerite snails breed in freshwater?
How to Introduce Snails to Your Tank
Substrate - Gravel, Sand & Soil
How much gravel and/or plant substrate do I need?
Hardscape - Wood & Rocks
Can I boil Bonsai Driftwood?
Is your Driftwood pre-soaked?
Plant Fertiliser & CO2
Is this fertiliser shrimp safe (copper)?
My internal filter is noisy
My external filter is noisy or does not pump water
Air Pump is Loud or Performance Dropped
Is this food shrimp safe (copper)?
I need a (VAT) invoice for my order
Do you ship livestock internationally?
Deliveries to Northern Ireland (NI Protocol)
Policies & Terms
Terms & Privacy
General Terms & Conditions
Privacy & Secure Payment Policy
Terms of Delivery
Manuals & Instructions
BioCompact 25 & 50 Manual
BioMaster 250 350 600 850 Manual
Changing Pump in QubiQ 30 Tank
Aquael Leddy Tube Installation
Aquael Leddy Smart LED Lights
Aquael Leddy XL Day & Night Aquarium
Tropica Aquarium Soil & Soil Powder
Tropica Plant Growth Substrate
Tropica Nutrition Capsules / Root Tabs
Tropica Premium Nutrition
Tropica Specialised Nutrition
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Help Desk Software