Your order

Folder for adding Your order articles

Tracking your order
Some of our shipping services offer tracking. Tracking or consignment numbers will be displayed within the despatch notification email or displayed in your ...
Tue, 19 Mar, 2019 at 9:25 PM
I would like to add something to my order
If you have already placed an order, which has not been despatched yet but would like to add additional items, please follow these steps (please note, addit...
Tue, 19 Mar, 2019 at 9:06 PM
Order despatch days and same day despatch cut off times
We ship orders Mondays to Fridays (excluding bank holidays). Same day order cut off time is 15.00 for dry goods and 12.00 lunchtime for livestock. This onl...
Tue, 19 Mar, 2019 at 9:50 PM
My plant order shows as backordered
We allow certain items to be backordered. In most cases this will be plants by Dennerle. If these plants are out of stock, there will be an orange indicator...
Sat, 23 Mar, 2019 at 11:22 AM
No order confirmation email
When a successful order has been placed, our system will send you an order confirmation email. If you should not have received this within 15 minutes of com...
Mon, 16 Dec, 2019 at 10:32 AM
Royal Mail says they have not received my parcel!
Royal Mail tracking is only showing "Sender despatching item" - Why haven't you passed on the parcel yet?! Sadly, Royal Mail are using a...
Sat, 4 Dec, 2021 at 8:32 PM